Privacy Policy

Last updated: 20 January 2026

At King’s View Lodge, we respect your privacy. We collect only what we need, we don’t get creepy with it, and we don’t sell your information—ever.

This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the New Zealand Privacy Act 2020.

1. What information we collect

We may collect personal information including (but not limited to):

Your name
Email address
Phone number
Booking and payment details
Guest preferences or special requests
Communications you send us (emails, contact forms, messages)
Website usage data (via cookies or analytics)

If you don’t provide certain information, we may not be able to confirm your booking or provide some services. No surprises there.

2. How we collect your information

We collect information when you:

Make a booking through our website or a third-party booking platform
Contact us directly (email, phone, contact form)
Subscribe to updates or promotions (if offered)
Use our website (via cookies and analytics tools)

3. Why we collect your information

We collect and use your information to:

Process and manage bookings
Communicate with you before, during, and after your stay
Improve our services and guest experience
Meet legal and accounting requirements
Protect our business and guests from fraud or misuse

We only use your information for legitimate business purposes. No spam, no funny business.

4. Sharing your information

We may share your information only when necessary, including with:

Booking platforms (e.g. channel managers or booking engines)
Payment processors
IT and website service providers
Legal or regulatory authorities (only if legally required)

We do not sell or rent your personal information. Period.

5. Storage and security

We take reasonable steps to keep your personal information secure, whether it’s stored electronically or physically. This includes secure systems, limited access, and reputable service providers.

That said, no system is 100% bulletproof—but we do our best to keep the digital doors locked.

6. How long we keep your information

We keep personal information only as long as necessary:

For booking and operational purposes
To comply with legal and tax obligations
To resolve disputes or enforce agreements

When information is no longer required, it is securely deleted or anonymised.

7. Cookies and analytics

Our website may use cookies and analytics tools to understand how visitors use the site and to improve functionality.

You can disable cookies in your browser settings, but parts of the site may not work as intended. Your call.

8. Accessing or correcting your information

Under the Privacy Act 2020, you have the right to:

Request access to your personal information
Request correction of inaccurate information

To do so, contact us using the details below. We’ll respond within a reasonable timeframe.

9. Third-party websites

Our website may contain links to third-party sites (e.g. booking platforms). We’re not responsible for their privacy practices—once you leave our site, you’re on their turf.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date.

11. Contact us

If you have questions, concerns, or privacy requests, contact:

King’s View Lodge
Email: lori@kingsview.co.nz
Location: Whangaroa, New Zealand

If you’re not satisfied with our response, you have the right to contact the Office of the Privacy Commissioner (NZ).

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.